General terms and conditions for car rentals

Preference Vacations (PV) has arranged your car rental with the company shown on this booking confirmation. This confirmation is not a rental agreement (RA). 

Upon picking up the vehicle you will be required to sign a RA provided by the rental company, which will be subject to local laws and will specify the terms & conditions for this car rental.

PV acts solely as a booking agent in arranging the car rental between the rental company and the client, and in the course of arranging this rental PV may have collected payment from you on behalf of the car rental company. 

PV cannot be held responsible if you do not meet the car rental company’s requirements to rent a vehicle, or if you do not have available all necessary documentation.

It is mandatory for the primary driver to present a valid driver’s license, passport, credit card and international driver’s license at the time of pick-up, otherwise the car may be refused. 

Additional fees may apply for rental service beyond hours of operation, such fees being levied by the rental company and under the terms and conditions of the rental company and in local currency. All fees for services are billed by, and under a contract with the rental company. PV is an agent and cannot issue a V.A.T. invoice.

PV does not provide insurance. Coverage is provided by the rental company as indicated. Additional coverage may be available for purchase from the rental company. Insurance does not provide coverage for damage to windows, tires, headlights, roof, underside or interior of the vehicle. (Damage to windows, tires, headlights and windshield are included with Europcar).

Roadside assistance is not included with the rental, and is considered as an extra you can contract, if you want, locally.

 All car rates are guaranteed in Canadian dollars, as stated on your invoice. All local fees are billed in local currency.


A minimum 3 day rental is required. 

A security deposit will be blocked on the primary driver’s credit card for the duration of the rental, and the amount may vary depending on the type of vehicle rented and rental company (2 credit cards needed for premium and deluxe models). Non-compliance will result in a refusal to accept your voucher.   

Upon returning your car rental, we strongly recommend you ask for a copy of the charges and verify the amounts billed before leaving.

Optional equipment items such as GPS, child booster seat, baby safety seat, etc. are on a request basis only, for an additional fee. Additional drivers will also be charged to the client’s credit card locally, in local currency. 

All vehicles which will be placed on ferries must be authorized by the rental company prior to travel.

There will be no refund for any rental where the client is a no show or for unused days.

Voluntary upgrades are subject to local rates, in local currency. 
Involuntary upgrades: A free upgrade is indicated as 0.00 Euros cost (or no cost will be indicated). Do not sign any document that indicates a supplement/surcharge unless you have requested additional equipment/services and the amount corresponds to the cost quoted. It is solely the driver’s responsibility to make sure the information on the contract is correct and exact.

Insurance does not cover damages resulting from dangerous, irresponsible or negligent driving.

The pickup time determines the drop off time. If the return of the vehicle is after the established date or time, the additional day(s) will be paid locally at the local rate + V.A.T. (Value Added Tax).

The car rental will be supplied with a full tank, and should be returned with a full tank, otherwise a refuelling fee plus the missing fuel will be charged to your credit card. 

Correct fuel:  it is the responsibility of the customer to verify & make sure the correct fuel is used in the rental vehicle during the rental period, as no insurance policy covers this type of damage, therefore, the repairs and damage done to the vehicle will be charged to the client’s credit card. 

Young driver surcharge: drivers aged 18-24 are subject to a surcharge which is payable locally. Also, they are not authorized to drive all car categories; please consult the car rental company’s terms & conditions.

Administration fees will be applied in case of damage, traffic violations, loss of car keys or theft of the rental vehicle. The amount may vary (from 45 to 260 Euros) depending on the car rental company.

Preference Vacations’ recommendations: 

  • Before accepting and signing the contract it is important to read all the terms and conditions included in the rental contract. If necessary, have the rental agent explain the content of the rental contract. At the time of pickup, we strongly recommend you inspect the vehicle and check that the condition of the vehicle is adequately reflected on the rental agreement, and that any pre-existing damage is indicated, before driving away.
  • Should you expect to be delayed for the pickup of the vehicle you should contact the rental office to ensure your vehicle can be confirmed after the scheduled pickup time.
  • It is also your responsibility to be aware of the local driving laws and local tolls and stickers required for any country you are traveling into. When travel is permitted outside the renting country it is the responsibility of the renter to make sure their vehicle complies with the local laws of the country in which they are traveling, this includes but is not limited to safety equipment, cross border documents, toll stickers, etc. 
  • All customer service enquiries are subject to a minimum 2-4 week delay, depending on the season, therefore we suggest you address any issues immediately in order to avoid such delays.

All terms and conditions are subject to change.